Refund policy

Return & Refund Policy

Last updated: August 10, 2026

We want you to receive your order in the best possible condition. We accept returns only for genuine product-related issues and eligible size/fit problems.

1. When Can You Request a Return?

You can request a return if:

  • You received a damaged product.

  • You received the wrong product.

  • The product has a genuine manufacturing or product defect.

  • The product has an eligible size or fit issue, subject to our return conditions.

We do not accept returns simply because you changed your mind, do not like the product, or no longer want it.

2. Report the Issue Within 24 Hours

If there is a problem with your order, please contact us within 24 hours of delivery.

You can contact us through WhatsApp or phone support and provide your order number along with clear photos or a video showing the issue.

This helps us verify the problem and provide the correct solution quickly.

3. Product Condition for Return

For an approved return, the product must be:

  • Unused and unworn.

  • In its original condition.

  • Returned with the original packaging, tags, and accessories, where applicable.

  • Free from stains, damage, washing, alterations, or signs of use.

Products that have been worn, washed, altered, damaged after delivery, or returned without the required original items may not be accepted.

4. Return Approval

All return requests are reviewed by our team.

Once the issue is verified and the return is approved, we will provide you with the return instructions.

Please do not send the product back before receiving confirmation from us.

5. Size & Fit Returns

We understand that finding the right size can sometimes be difficult.

If you have a genuine size or fit issue, contact us within 24 hours of delivery. Our team will review the request and let you know whether the order is eligible for a return or exchange.

We recommend checking the size chart and product measurements carefully before placing your order.

6. Refunds

For an approved refund, the returned product must first be received and inspected.

Once the return is approved after inspection, the eligible refund will be processed to the original payment method or through the applicable refund method.

Refund processing time may depend on your payment provider or bank.

7. Exchange

If an eligible product is available in the required size or replacement option, we may offer an exchange instead of a refund.

Exchange availability depends on stock.

8. Non-Returnable Situations

Returns are not accepted for:

  • Change of mind.

  • The product is no longer wanted.

  • Personal preference after receiving the product.

  • Products that have been worn or washed.

  • Products damaged by the customer.

  • Products altered or modified after delivery.

  • Return requests made after the specified reporting period.

  • Products without required tags or original packaging, where applicable.

9. Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us within 24 hours of delivery.

Please keep the product, packaging, tags, and shipping label until our team confirms the return.

We may request photos or a video to verify the issue before approving the return.

10. Return Shipping

For an approved return caused by a genuine issue with the product, we will provide instructions regarding the return shipping process.

For other return requests, return shipping may not be covered by us.

11. Important Note

We believe in honest and genuine returns. Our return policy is designed to help customers when there is a real issue with their order while preventing misuse of the return process.

Please check your product, size, and details carefully before placing your order.

12. Need Help?

If you have a question about your order, return, exchange, or refund, please contact our support team through WhatsApp or phone.

We're happy to help you resolve genuine product issues as quickly as possible.